Shipping Policy
Effective Date: January 16, 2025
Introduction
This Shipping Policy outlines the terms and conditions for shipping products purchased from Lightluis’s website lightluis.com. By placing an order with us, you agree to these shipping terms.
Shipping Methods
We offer various shipping methods to suit your needs. These methods include:
Standard Shipping: Our standard shipping option is an affordable method for delivery, typically with an estimated timeframe.
Expedited Shipping: If you require faster delivery, we offer expedited shipping options at an additional cost.
Specific Carrier: We primarily use specific shipping carriers, such as UPS, FedEx, USPS, etc., to deliver your orders. We will select the best method based on location.
Shipping Costs
Calculation: Shipping costs are calculated based on the weight, size, and destination of your order.
Transparency: Shipping costs will be displayed at checkout before you finalize your order.
Free Shipping: We may offer free shipping promotions on certain orders that meet a minimum purchase amount. Details will be clearly posted during promotional periods.
Processing and Shipping Times
Order Processing: Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays.
Shipping Times: Estimated shipping times depend on the method chosen and your location. Shipping times are estimates only and may vary due to unforeseen circumstances, such as weather conditions or carrier delays.
Shipping Confirmation: We will provide a tracking number once your order has shipped. You can use this tracking number to monitor your delivery’s progress.
Shipping Destinations
We currently offer shipping to:
Domestic USA
International shipping options might be available, please contact us to make sure.
Shipping Restrictions
P.O. Boxes: Some shipping methods may not be available for P.O. Boxes; please check your available options at the time of checkout.
Remote Areas: Shipping to certain remote locations may incur additional costs and take longer to deliver.
Legal Restrictions: Certain products may have legal restrictions on where they can be shipped. It is the customer’s responsibility to know and abide by those restrictions.
Shipping Errors and Issues
If you encounter issues with your shipping, please contact us at info@lightluis.com or (228) 436-9618 immediately so we can assist you. Please include your order number, shipping address, and details of the issue.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please notify us immediately so we can assist you in the investigation and claim.
Customs, Duties, and Taxes
For international orders, you may be responsible for any customs duties, taxes, or import fees levied by your country. We are not responsible for these charges.
Changes to This Shipping Policy
We may update this Shipping Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a more prominent notice. Your continued use of our website after any changes constitutes your acceptance of the updated Shipping Policy.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Lightluis
Street: 384 Croesus St
Biloxi, Mississippi(MS), 39530
Phone number: (228) 436-9618
Email: info@lightluis.com
Website: lightluis.com